1. How do I update my M-Powered services Primary/Alternate contact details?
2. How do I update the email address where my M-Powered invoices Payment Advice notifications are sent to?
3. How do I update the email address where the Monthly Statement is sent?
4. Why am I not receiving the M-Powered Monthly Statement?
5. How do I update the email address where my M-Powered Payments Remittance Advice copies are sent to?
6. I have a new trading name, how do I advise M-Powered services?
7. Our company has recently changed names, how do I notify M-Powered services?
8. How do I update the business address & contact phone/fax number with M-Powered services?
9. Our business owners have recently changed, how do I update this information with M-Powerd services?
10. How do I update the recorded business name my customers see/hear when paying their M-Powered invoice by Credit Card?
11. How do I change the Maximum Credit Card payment limit for M-Powered invoices?

How do I update my M-Powered services Primary/Alternate contact details?

The M-Powered services Primary/Alternate Contacts have the ability to discuss your business information with the MYOB M-Powered Services Team. The Primary Contact will receive the M-Powered Monthly Statement as the beginning of each month via email, and also be the first point of contact by the M-Powered Service Team.

Please complete Sections 1, 5 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

Please note, if you are changing the primary/alternative contact due to a change in legal entity/ABN change, you will not be able to do this at this time. As of 1 September 2018, M-Powered services have stopped accepting new merchants and changing your legal entity/ABN would require applying for a new merchant facility.

How do I update the email address where my M-Powered invoices Payment Advice notifications are sent to?

The M-Powered invoices Payment Advice provides information on invoices that have been paid the previous working day. This includes the date, invoice number, payment method, amount paid, and the bulk deposit amount transferred to your account.

Please complete Sections 1, 6 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

How do I update the email address where the Monthly Statement is sent?

The M-Powered Monthly Statement is emailed to the Primary Contact. To update your Primary Contact, please complete Sections 1, 5 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

 Why am I not receiving the M-Powered Monthly Statement?

The M-Powered Monthly Statement is emailed to the Primary Contact at the beginning of each month. If you need to update your Primary Contact or their email address, please complete Section 1, 5 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

How do I update the email address where my M-Powered Payments Remittance Advice copies are sent to?

The M-Powered payments Remittance Advice copy provides your business a description of the payment made to your supplier through M-Powered services.

Please complete Sections 1, 8 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

I have a new trading name, how do I advise M-Powered services?

Please complete Section 1, 2 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure Section 9 is signed by the business owner/s - Declaration and disclosure consent.

Please note, if you are changing the primary/alternative contact due to a change in legal entity/ABN change, you will not be able to do this at this time. As of 1 September 2018, M-Powered services have stopped accepting new merchants and changing your legal entity/ABN would require applying for a new merchant facility.

Our company has recently changed names, how do I notify M-Powered services?

Do you have a new ABN? If so, you will not be able to do this at this time. As of 1 September 2018, M-Powered services have stopped accepting new merchants and changing your legal entity/ABN would require applying for a new merchant facility.

If your legal entity and ABN has remained the same, please complete Sections 1, 2 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB). Please ensure Section 9 is signed by the business owner/s - Declaration and disclosure consent.

How do I update the business address & contact phone/fax number with M-Powered services?

Please complete Sections 1, 3 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB) to update your contact details. Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

Our business owners have recently changed, how do I update this information with M-Powered services?

All changes to business owners on the M-Powered account, are verified by ASIC. Business owners will only be updated if ASIC confirms the stated changes. If ASIC have not been advised of the changes in business owners, please contact them to arrange the update before notifying M-Powered services.

Please complete Section 1, 4 & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB) to update your details. Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent. 

Please note, if you are changing the business owners due to a change in legal entity/ABN change, you will not be able to do this at this time. As of 1 September 2018, M-Powered services have stopped accepting new merchants and changing your legal entity/ABN would require applying for a new merchant facility.

How do I update the recorded business name my customers see/hear when paying their M-Powered invoice by Credit Card?

When customers use their Credit Card to pay their M-Powered invoice via phone/internet, your business name is recorded for them to confirm they are paying the correct supplier.

Please complete Sections 1, 6 (New spoken name of business) & 9 along with any other relevant sections, on the Change of Business Details form (PDF 191.8KB).

Please ensure the business owner/s sign Section 9 - Declaration and disclosure consent.

Note: Please allow approximately 4 weeks for your business name to be re-recorded and updated through the payment gateway as this service is provided by a third party.

How do I change the Maximum Credit Card payment limit for M-Powered invoices?

Please complete the Change of Limit form (PDF 141KB) . Once complete, please return to the M-Powered Team, and allow 2 business days for processing.