M-Powered Services - Change Authorisers

How do I add a new authoriser?

Please complete the  Change of Authoriser Details form (PDF 53KB) . This form needs to be signed by the business owner/s & the new authorisers. The new authoriser will also need to create an Authoriser Application Form from within the software. Please refer to the M-Powered Services – Creating Authorisers instructions.

Please return your request to the M-Powered Team, and allow 2 business days for processing.

NOTE: if you have a CBA account set up for M-Powered Payments and/or M-Powered Bank Statements, please also complete the   Change of Authorisers form [Commonwealth Bank ONLY] (PDF 125KB) so CBA can verify the bank account signatories on your account.

How do I reset or delete an authoriser?

If your M-Powered Authoriser has forgotten their password, or you wish to delete an existing authoriser, please complete the  Change of Authoriser Details form (PDF 53KB) . This form needs to be signed by the business owner/s & the authorisers reset (authorisers being deleted do not need to sign). The authoriser will also need to create an Authoriser Application Form from within the software. Please refer to the M-Powered Services – Creating Authorisers instructions.
Please return your request to the M-Powered Team, and allow 2 business days for processing.

Who can sign the Change of Authoriser request?

The Change of Authoriser Details form must be signed by the business ower/s along with the authorisers being added or reset.

How do I find out who the current authorisers are?

The authorisers were originally nominated on your application when M-Powered was first established. If you're unsure of who was nominated, please contact M-Powered Services on 1300 555 931 Option 4.
You can also check who's currently set up in your software by looking in the M-Powered Service Centre.
Click on the M-Powered Services Setup drop down menu, select your M-Powered Service from the list, click on Maintain Authorisers, and the list of current authorisers will appear.

Do M-Powered Authorisers need to be bank account signatories?

Yes, all M-Powered Authorisers must be bank account signatories.

My authoriser is 'Locked'. What do I do?

Your authoriser will lock after 5 failed attempts of entering the password. In order to reactivate your authoriser status, you will need to complete the  Change of Authoriser Details form (PDF 53KB) . This form needs to be signed by the business owner/s & the authorisers. The authoriser will also need to create an Authoriser Application Form from within the software. Please refer to the M-Powered Services – Creating Authorisers instructions.

Please return your request to the M-Powered Team, and allow 2 business days for processing.