MYOB Cover (Technical Support) Terms and conditions
General Policies: MYOB reserves the right to limit each
telephone call to half an hour and to limit each call to one
incident, which is defined as a single support issue or question.
MYOB may also limit or terminate support service to a customer who
uses the service in an irregular, excessive, abusive or fraudulent
manner. Terms, conditions, support features, procedures, pricing and
support availability are subject to change at any time without
notice. MYOB Technical Support benefits only apply to the MYOB
product for which the MYOB Technical Support subscription is
Service Availability: Support is limited to
12 months from the date of subscription to MYOB Technical Support.
Service availability may occasionally deviate from stated hours due
to downtime for systems and server maintenance and observed
Australian public holidays. MYOB cannot guarantee that you will not
experience some delay in having one of our technical support
consultants answer your query - as call volumes fluctuate so too
will response time.
Limitations: Inquiries are limited to the following MYOB product
areas: installation, upgrade assistance, basic usability and basic
functionality, as described in MYOB product documentation. MYOB does
not claim to resolve connectivity issues caused by third-party
services, service providers, hardware or software, or networking
problems. MYOB Technical Support phone support does not cover
inquiries on general accounting or taxation issues, nor does it
include application consulting or training. The determination of the
nature of your query for these purposes will be made by our
technical support consultants.
Upgrades: Software upgrades are not included as part of an MYOB
Technical Support subscription. Subscribers to MYOB Technical
Support will be notified of upcoming product releases and the
additional charges required.