Contact our Specialist Support Team
We're here to help: 9am to 5pm Monday to Friday (Melbourne time)
What do we support?
The Specialist Support Team provides tailored support and assistance for MYOB Practice Solutions products covering Tax, Client Accounting, Practice Manager, Banklink, Corporate Compliance and Document Manager.
Who do we support?
Our Specialist Support Team chat service is designed to give your senior Technical or in-house MYOB Product Champion team member access to our Specialists! For this reason, LiveChat is only available to authorised contacts.
Get your Client ID ready! TIP: Use the Client ID of the site which is experiencing the issue.
Get the most out of it!
Clearly identify the issue
We will endevour to get you an answer, and get you up and running again as quickly as possible.
To make that possible, we often need to ask a lot of questions.
The more prepared you are for these questions, the quicker we can get you a resolution!
We've listed some of the common questions below.
It's time to question
Common questions we might ask
If you're getting an error message, what is the exact error message you're receiving?
Does the issue occur for each user? On every workstation?
Does the problem occur on the server as well?
When did the problem start?
Do you get the error every time?
What steps do you take to get the issue/error?
Every Return/ Ledger or only one?
Other handy information
Issues with lodgment? We will likely need some of the following info too:
- Tax File Number/ IRD Number
- Date of lodgment
- Validation message(s) from the ATO/IRD
- Are other online transactions with ATO/IRD working fine?