Service & Support Automation
Empower your staff with comprehensive customer service software
Transform your service experience with service and support automation
Deliver a team-orientated approach to customer support and enjoy increased sales through reduced response times, lower support costs, and accurate billing transactions. MYOB Advanced helps you integrate your service and support activities with sales and marketing to deliver an improved customer service experience.
Powerful Case Management
Take your customer service to new heights. With real-time access to customer information directly from the CRM and ticketing system, and enhanced process workflows, you can ensure your team are constantly up to date.
Accelerate service support with customer cases linked directly to contracts and service plans. With service rates set per incident, hour, or prepaid, it’s easy to ensure the proper support is provided and billed correctly.
Integrated Document Management
Control access to contracts, notes, emails and other communications all stored in an integrated content management system.
Important features of service and support automation
Maintain a complete history of customer communications with tracking throughout the prospecting, closing, and up-selling stages.
Experience ultimate flexibility for your service staff with user-defined views of tasks, cases and appointments no matter what browser they use.
Work better with team collaboration. Assign cases to a workgroup without having to email case history or documents.
Dashboards and Favourites
Create dashboards for each service manager with real-time information and announcements that can be displayed in graphical or tabular views.
Reduce inefficiencies and maintain consistency with email templates to address common problems.
Establish workflow based on escalation paths, and mark priorities that can send automatic reminders to important parties. You can even link case-related information directly to activities, events, and tasks; and make the information available to any authorised stakeholders.