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A company’s chances of success given polish and shine
Paramount Services is a leading New Zealand franchise company
providing commercial cleaning and property maintenance services to
about 1,000 clients nationwide. Paramount’s Greentree system gives
them an advantage when tendering for contracts, as well as
facilitating growth for the fast-expanding business.
New functions needed for burgeoning business
Paramount Services previously used a basic accounting package before upgrading to Greentree in 2006. While the legacy system was doing an OK job, it didn’t have all the functionality the growing company needed, says Finance Director, Bill Wu.
The company went to market for a new supplier and chose Greentree after evaluating a number of systems.
“Greentree’s Workflow systems allow us to design multiple monitoring
points and put it on to our desktop, so for our operators it is very
easy to see how a job is done at what stage,” says Bill.
"Greentree nearly sounded too good to be true in the beginning, but it has delivered."
Flexible system geared for growth
Part of Paramount Services’ strategy is acquisition – it bought four companies in less than four years and doubled sales in that same time period.
“The Greentree system allows for aggressive growth without any problems,” says Bill.
Greentree’s eService portal has also worked well for Paramount. The online portal lets customers log in for real time access to information. They can also log support requests and monitor activities and transactions.
“We started offering clients web access last year and it has been a
great success,” says Bill. “Now our clients can see the benefits of
the system for themselves.”
"Now our clients can see the benefits of the system for themselves."
A carrot to tempt new clients
But the biggest benefit by far is Greentree’s contribution to winning large contracts. For a service-based business it is vital to be able to show customers how the company manages the service it’s offering and how it deals with complaints.
“The customer was really impressed with our Greentree system,” says
Bill. “We actually believe Greentree has done quite a significant job
for us and it plays a major part in terms of our business growth,”
"By helping us win tenders, Greentree certainly gives us an edge over our competitors."
- Antiquated system didn’t support growing business
- Highly competitive sector required competitive service offering
- Service process needed careful
- System monitors all steps of customer service
- Customers can access information themselves
- Flexible system supports new acquisitions
- Superior service offering attracts new clients