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A company’s chances of success given polish and shine
With an aggressive acquisition strategy, fast-growing Paramount Services needed a scalable system with broad functionality to help – not hinder – growth. To compete in the cleaning market and win contracts, the company needed to show they have solid quality control measures. Paramount implemented MYOB Greentree that delivers rigorous quality control processes which has contributed to winning large, competitive tenders. Paramount also make use of its wide-ranging capabilities including Workflow, eServices and job cost controls.
Background
Paramount Services is a leading New Zealand franchise company providing commercial cleaning and property maintenance services to about 1,000 clients nationwide. Paramount’s Greentree system gives them an advantage when tendering for contracts, as well as facilitating growth for the fast-expanding business.
New functions needed for burgeoning business
Paramount Services previously used a basic accounting package before upgrading to Greentree in 2006. While the legacy system was doing an OK job, it didn’t have all the functionality the growing company needed, says Finance Director, Bill Wu.
The company went to market for a new supplier and chose Greentree after evaluating a number of systems.
“Greentree’s Workflow systems allow us to design multiple monitoring points and put it on to our desktop, so for our operators it is very easy to see how a job is done at what stage,” says Bill.
"Greentree nearly sounded too good to be true in the beginning, but it has delivered."
Flexible system geared for growth
Part of Paramount Services’ strategy is acquisition – it bought four companies in less than four years and doubled sales in that same time period.
“The Greentree system allows for aggressive growth without any problems,” says Bill.
Greentree’s eService portal has also worked well for Paramount. The online portal lets customers log in for real time access to information. They can also log support requests and monitor activities and transactions.
“We started offering clients web access last year and it has been a great success,” says Bill. “Now our clients can see the benefits of the system for themselves.”
"Now our clients can see the benefits of the system for themselves."
A carrot to tempt new clients
But the biggest benefit by far is Greentree’s contribution to winning large contracts. For a service-based business it is vital to be able to show customers how the company manages the service it’s offering and how it deals with complaints.
“The customer was really impressed with our Greentree system,” says Bill. “We actually believe Greentree has done quite a significant job for us and it plays a major part in terms of our business growth,” Bill concludes.
"By helping us win tenders, Greentree certainly gives us an edge over our competitors."
Before
- Antiquated system didn’t support growing business
- Highly competitive sector required competitive service offering
- Service process needed careful monitoring
After
- System monitors all steps of customer service
- Customers can access information themselves
- Flexible system supports new acquisitions
- Superior service offering attracts new clients
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