Invoice payments turns
late payers into great payers

Life is sweeter for Andrea and Camille Di Fiore and it could be for you too

Before activating invoice payments in their MYOB, the owners of Bianco Latte, would spend hours chasing payments or even lose out on jobs because they didn’t have the payment options corporate clients needed. Not anymore. Now Melbourne’s first authentic Italian Gelato cart gets paid faster, with around 40% of their invoices settled by credit card.

* No gelato was harmed in the making of this film.

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Get paid faster

It’s easy for clients to pay
directly from your invoices

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Give cash flow a boost

Funds are settled in your bank account as quickly as the next day

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Stop chasing late payers

Track the status of an invoice and gain control of your sales process

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Slash your data entry

See your accounts and invoices automatically updated in real time

Pricing invoice payments

1.8% + $0.25 per transaction   •   No monthly fees or set-up fees

Terms and Conditions


Frequently Asked Questions

Payments made by your customers using online payments will be deposited into your nominated business account as cleared funds. Depending on your bank this can take up to 3 business days.

If you haven't received the funds after 3 days, contact our online payments team on 1300 555 931.

Yes. The online invoice will show your customers the amount due, and will take into account the credit terms to determine whether a discount applies if the invoice is paid in full.

Ensure that you've linked an account for early payment discounts in the Setup menu > Linked Accounts > Sales Accounts window.

You can't personalise the invoice portal, but remember that you can add your business logo to the invoice form itself, which will give the invoice portal your personal touch.

Add a logo to your invoice.

Yes. Your customers now have the option to be reminded to pay you by clicking ‘Add to calendar’ on their invoices. If they’re having trouble, make sure they’ve enabled the reminder in their calendar settings or, direct them to the ECAL support page.

Add a logo to your invoice.

Surcharge fees for credit card payments are not currently supported.

If you email invoices from MYOB Invoices, or an invoicing add-on, your customers won't be able to pay them online (but we're working on adding this feature).

In the meantime, here's what you can do: Enter your sales using MYOB Invoices or your add-on, and later open them in AccountRight, click the Online payments option, and email them using AccountRight.

If you want to:

Enable online payments for an invoice that's already online:

  1. Display the invoice in AccountRight.
  2. Select the Online payments option.
  3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.

Note: The customer can click the link in the original email they received to access and pay the invoice online.

 

Disable online payments for an invoice that's already online:

  1. Display the invoice in AccountRight.
  2. Deselect the Online payments option.
  3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.

Note: If you don’t email the invoice again, the Pay now button will still appear for the online invoice, but will display an error when clicked.

MYOB's invoice portal, which displays your online invoices and processes online payments, complies with strict security standards.

You can check that the page you're viewing is secure and authentic, by taking note of the colour, icon or description shown in your browser's address bar.

Each browser or device might display the site's security information differently. Here's an example of how it appears in Microsoft Edge for Windows.

Secure invoice payments

If you want to temporarily deactivate a payment method for all invoices, go to the Merchant Portal, and click Deactivate Service. This will remove the Pay now button from online invoices you have already sent, and any new invoices you send.

To reactivate the payment method, return to the Merchant Portal and click Activate.

If one of your customers disputes a payment that’s appeared on their bank statement, we’ll send you an email with details of the dispute.

Learn more about Chargebacks.

Still have questions?

Call 1300 783 674 or Email support@myobpayby.com