The Customer Success function puts our customers at the centre of our world, surrounded by 3 MYOB teams closely collaborating to create a low customer effort and high customer value journey.
A newly formed function within MYOB designed to manage the retention and growth of our customer base. We are responsible for developing and implementing company-wide Customer Success programs that ensure our customers get maximum value from our products, and that ultimately, we retain and grow them. We collaborate closely with the marketing, sales, services, support and product teams.
Our Customer Services team, part of Customer Success help customers to adopt MYOB Products and move to new MYOB Platforms through services associated with implementations, migrations and training. Our team is located across multiple sites, highly technical in their knowledge and passionate about delivering a great customer experience each and every time.
In the support area – Also part of our Customer Success team, are all about selling and supporting our highly regarded online business solutions. We are the heart and soul of MYOB, and we are sharply focused on helping 1.2 million businesses thrive. We’re a large team of a few hundred problem solvers, spread across multiple sites, who bring their technology obsession and their passion for customer experience, to over half a million customer interactions every year.
Sales & Channel Marketing
Our purpose is to deliver value for customers - building awareness, desire and commitment to MYOB’s business platform.
Our highly regarded business tools help our customers do less bookwork and get on with more real work. Ultimately this helps them drive up profit, improve cashflow, manage employees, and enhance their business value. Ultimately, we deliver results.
We increase and win market share and deliver on our revenue growth objectives through helping more Australian and New Zealand businesses start, survive and succeed. We do this through a culture of functional excellence, delivering high capability and performance through an accountable Sales and Marketing team across Australia and New Zealand.
Ops & Enablement
Our Operations & Enablement team are all about supporting the Sales & Customer Success organisation with the operational know-how, analytics and enablement expertise, to ensure the successful delivery of the MYOB Go-To-Market plan. Ultimately, we are the team enabling and driving front line sales teams to sell better, faster, and more efficiently.
GTM (Go to Market)
GTM is focused on driving value to customers and MYOB. We are responsible for the creation of GTM plans and leading the direction across sales, service, support & marketing functions to deliver on these plans to drive commercial outcomes across all business verticals. We are the interface between the delivery/product functions and the Sales & Support (S&S) function, orchestrating across multiple functions and business areas to drive positive outcome for our customers and MYOB.
Meet some of our team
Maria, Account Manager - Field
Maria says it was the culture that drew her to MYOB. She feels that MYOB genuinely cares for its employees and creates a very positive work environment.
Steve, National ERP Sales Manager
Steve describes MYOB as fast, fun and flexible. He sees the team as strong and authentic and knows that everyone wants to succeed.
Selvin, Territory Manager
There's fantastic recognition for hard work at MYOB, says Selvin. A supportive environment and room to grow is what MYOB provides, along with great people and opportunities to keep challenging yourself.