Waiter, There’s a Bomb in My Soup!

Poison pet food. Faulty car brakes. Flammable fans. If a customer found a potentially lethal problem with your product, would you want to know? If so, how badly? One might think such information would be highly prized. But is it?

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What Day is it?

Easter’s coming. I think. Apart from the buns I can’t tell. I work six days every week; seven if I can get away with it. This makes each day pretty much like the next. Weekends mean rising at seven instead

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Keeping Your Feet On Uneven Ground

As we live these interesting times, it’s important to watch what we read, think and do. For our thoughts and deeds greatly impact our business and personal affairs. Don’t believe me? Read this true tale…


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Spreading Yourself Too Thin

Part 1 of 2

It’s hard to pop a balloon with open hands; the force dissipates over too great an area. A pin in two fingers gives a dramatically superior result. When you focus all your

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How to Get Upset

Pythagoras said, ‘In anger we should refrain both from speech and action’.

Someone else said, ‘Never send a message in anger’.

But they never had to struggle from sleep, stumble down

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Fresh Eyes. Fresh Ideas.

However much you love your business, familiarity can deaden your senses to its merits and flaws.

To optimise your operation, therefore, the unbiased eyes of first-time visitors are an essential (and inexpensive) tool.

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Physician, Heal Thyself?

Some people hate their work. Some like it, but seek to balance it with life. For others, work and play are one. I imagine the third group is happiest and healthiest, but I’d like to know.

I once got a lift with a professional cleaning couple.

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Bleeding Between the Lines

Recently my friend thwarted a costly deceit from a corporate reference book publisher. I tell the tale in case they try the same stunt on your business.

Pat* from the publisher called Fran^ my friend, asking

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