The Money or The Box?

Part 1 of 2

My toner ran out last week. This took down my fax, printer, photocopier and scanner.

A price check showed my usual bricks-and-mortar supplier

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Putting the OUCH into vouchers

In Paul’s ludicrous fantasy world of truth and light, business is cherished, money is prized and value lasts longer than six months.

In the real world of vouchers, however, none of this happens.

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Defence in Depth

Defence in depth is the strategy of exhausting an enemy via attrition. 

It was used to devastating effect by the Carthaginians at Cannae and by the Romans at my home renovation.

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Connecting the Dots

For many small business owners, starting a new business was the biggest risk they’re ever likely to take. Today Joanna Maxwell ponders those leaps of faith and encourages others to take the plunge, because they all make sense in retrospect.

I recently rediscovered the YouTube video of Steve

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It’s a Knockout!

Recently I said NO to a new client. It was a prestigious facility, doing fascinating work, with a huge conglomerate parent.

The first job was worth hundreds. The campaign promised thousands. Was I mad?

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Yes Sir, No Sir?

We often hear that ‘the customer is king’. But should this translate into titles?

I began work in retail and was a polite lad, so I called every male customer Sir. As I grew older, the

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Spitting Chips

Lee and Sue* run the local take-away food shop. They work 14 hours a day, 7 days a week, 51 weeks a year. It’s hard labour in a tough suburb, and I admire them.

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What Do YOU Want?

This is Blog Post 52. I’m halfway through my MYOB contract. What do you reckon?

Words can’t describe my gratitude for your readership and comments thus far. To help me hone my game and keep you

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Gift rap

Christmas (Xmas) is coming. And good clients are particularly precious this season. Should we send cards or gifts? If gifts, what? And how much should we spend? In matters of etiquette, no thing is better than the wrong thing. But that’s pretty lame. So let us

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