1st January, 2015
MYOB is proud to offer the widest range of support options in our industry; including phone, email, community forum, Live Chat and social media. And now we’ve expanded the breadth of support options to help businesses operate anywhere, anytime.
We’ve launched 24/7 customer support for small business accounting, payroll and point-of-sale products. As our technical support has always been, it is free for our Cover members and available on a pay per request for non-members.
We’re also launching a refreshed website and celebrating our new-look community forum.
As MYOB moves further into the cloud space with our business solutions, we’re driving innovation throughout our customer service channels to match. It’s a really important step for us to provide a greater range of more accessible support to those who rely on MYOB.
We recognise business owners work beyond nine to five and look to us to support that. That’s why we’ve introduced 24 hours a day, seven days a week client service. I’m delighted to say we’ve hired and trained a significant number of people to accommodate this and are recruiting more. They’ll deliver quality real-time around-the-clock support via phone, email and the web, from Melbourne and Christchurch.
To further enhance our range of support options we’ve redeveloped our community forum.
We’ve worked closely with key members of our user community to update its design and restructured it to better meet our clients’ needs.
One important change is the inclusion of an ‘Ideas Exchange’ – a dedicated platform for clients and partners to submit product ideas and receive feedback from our product development team. We soft launched this one month ago and the response is terrific.
MYOB provides proactive support via phone, email, community forum, Live Chat and social media. Our 20,000 partners – accountants, book keepers, developers, certified consultant, retailers and resellers – also attend to client needs.