Is everyone a critic?

User reviews: useless, useful or just plain used?

 

Twice in a blue moon, I leave Empire House.

It’s nice to describe new experiences.

Sadly, a ticket company censored one of my event reviews – which further dampened the fun.

At first I was chuffed to be asked to comment.

Now I see it as a cynical grab for (selected) content.

BAD ticket company! 🙁

 

Asking for it

My positive review of Carrie Fisher’s Wishful Drinking got up.

My negative review of Sting’s Symphonicity didn’t.

(Both are below.)

The censorship wouldn’t have bothered me, had the ticket company not solicited my feedback in the first place.

You know how I hate broken promises.

When will firms realise how damaging these are to relationships?

 

Stage fright

These entertainments occurred a while back.

Since then, I’ve watched buyer/user/customer reviews take centre stage.

You can do them on Amazon (great fun) and now eBay (risky).

Reviews were also key to my printer purchase.

Depending on handling, I think reviews are a double-edged sword that could:

  • Carve you a bigger chunk of your market.
  • Take your head clean off.

What do you think?

 

Your view

Do you:

  • Write user reviews?
  • Use them in your business?

Why (not)?

We sure would appreciate your

feedback.

🙂

 

Appendix 1: Carried by a majority

The show started bang on time to a full house. The old theatre didn’t seem to have a dud seat. Carrie was confident, polished and engaging. The audience warmed to her from the start and there was obviously a lot of affection for her in the room.

The set was cosy and the slides were good, though a bit too far back to see properly sometimes. Great gags came regularly, but the truth was even funnier. There was a lot about Carrie’s early life and more about the craziness of Hollywood relationships.

The only surprise for me was that there wasn’t much about … drinking! Given the title, I expected a lot more on this topic. But that was my only grizzle. Carrie’s audience participation was great fun and unusually kind. She seems as decent as she is funny and frank.

I laughed out loud many times and my wife thought the show was fantastic. At over $100 a ticket, I thought it was a leetle steep. But for the Star Wars, Hollywood and gay icon fans in the audience, I suspect there was ample value for money.

All in all a very good show. Proceed with confidence!

 

Appendix 2: Stung

Sting was wonderful, I imagine.

It’s a pity there were twice as many tickets sold as vantage points.

Those in front of the stage were fine. For hundreds of others perched on the sidelines like me, however, there were only muffled booms and a fine view of the concrete shell of the Myer Music Bowl.

You couldn’t move without crushing someone’s plastic cup. I heard several muttered recriminations about being ripped off and I certainly felt my $105 ticket would have performed better service in the toilet.

Drinks were $9.50 a pop, so I couldn’t even afford to drown my sorrows.

A miserable evening of dashed expectations.

A full refund would be a good start.

An apology would also help.

 

Paul Hassing | Founder & Senior Writer – The Feisty Empire