Customer complaints are a part of business. They’re not fun, but it’s vital to handle them the right way if you want to run a successful business.
Dealing with ‘lumpy’ cash flow isn’t just spooky – it can be downright ghastly if you’re not prepared.
Marketing is a now a combination of online and offline activities, but to get the biggest bang for your buck you need to link both.
Most businesses find it easier to provide quality customer service in-person, but the online experience a customer has with your business is vital.
Amazon is often painted as the harbinger of doom for established retail businesses, but many small operators can profit if they play their cards right.
When you’re dreaming of taking your retail business to the next level, it’s hard to imagine anything more exciting than opening the doors to your very own shop.
It’s easy to get stuck in the day-to-day of running a retail business, but finding time to surprise and delight your customers is key to ongoing success.
If you ever thought you were in the business of selling an item or a service, think again. You’re actually in the business of selling an experience.