MYOB claims top spot in Canstar Blue's customer satisfaction ratings for business accounting software

12 Aug 2019

  • MYOB ahead of schedule in delivering 1 million online subscribers in 2020

Leading technology company MYOB has taken out the top spot in Canstar Blue’s 2019 customer satisfaction ratings for its business accounting software, receiving five-star ratings for ease of use, reporting, ease of integration and functionality.

The fastest growing cloud-accounting business in Australia and New Zealand is likely to pass 1 million online subscriptions earlier than anticipated in 2020, with stronger than expected growth driven in part by the introduction of its Single Touch Payroll solutions.

David Weickhardt, General Manager of Product at MYOB said, “I am incredibly proud that we have received this recognition from those whose opinions matter most: small businesses. It is testament to the hard work and dedication of our entire team, and shows our accelerated investment in the MYOB platform is paying off for our customers.

“In Canstar’s research, nine out of 10 respondents said accounting software makes their business easier to run. That is reflected by the overwhelming demand and feedback we have experienced for our new Single Touch Payroll product, which simplifies the supply of payroll information to the ATO.”

Canstar Blue, Australia’s most trusted consumer review and comparison site, surveys hundreds of small business owners each year, asking them to review and rate different accounting software.

Canstar Blue Editor-in-Chief, Simon Downes, said, “Our ratings are all about measuring customer satisfaction with a particular product or service, and when it comes to accounting software, the expectations of small businesses are high. Most business owners and key decision-makers describe their accounting software as critical to their operation, with ease of use, reporting and value for money their main drivers of satisfaction. The right accounting software can help small businesses expand and grow, so choosing a service provider is not a decision to be made lightly.

“Congratulations to MYOB on this year’s result, and for meeting the expectations of its customers.”

The research from Canstar also found:

-        91% of respondents said their accounting software makes their business operations like BAS, payroll and stock control easier to run

-        46% said before they purchased accounting software their business made mistakes when dealing with money

-        69% of respondents say their accounting software contributes to their business growth

-        68% of respondents said their accountant recommended their software


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Collette Betts,


About MYOB

MYOB is a leading provider of online business management solutions. MYOB makes business life easier for approximately 1.2 million businesses across Australia and New Zealand by simplifying accounting, payroll, tax, practice management, CRM, job costing, inventory and more. MYOB operates across three core segments – Clients and Partners (business solutions to SMEs and Advisers); Enterprise Solutions (larger businesses) and Payment Solutions. We also provide ongoing support via many client service channels including a network of over 40,000 accountants, bookkeepers and other consultants. We are committed to ongoing innovation, particularly through our Connected Practice Strategy and through the development of the MYOB Platform. For more information visit or follow @MYOB on Twitter.